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Website Strategy Archives - Janna Stevens https://jannastevens.com/category/website-strategy/ Mon, 23 Dec 2024 19:54:04 +0000 en-US hourly 1 https://jannastevens.com/wp-content/uploads/cropped-footer-logo-32x32.png Website Strategy Archives - Janna Stevens https://jannastevens.com/category/website-strategy/ 32 32 Why Web Copy is Different (And Why It Matters) https://jannastevens.com/why-web-copy-is-different-and-why-it-matters/ Mon, 23 Dec 2024 19:54:02 +0000 https://jannastevens.com/?p=766 Writing for the web isn’t about showing off your vocabulary or filling the page with fancy fluff. It’s also not about doing the bare minimum. It’s about getting real humans (i.e. your audience) to do something — buy, sign up, fill out a form, whatever. And yeah, that means it’s going to look and sound

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Writing for the web isn’t about showing off your vocabulary or filling the page with fancy fluff. It’s also not about doing the bare minimum. It’s about getting real humans (i.e. your audience) to do something — buy, sign up, fill out a form, whatever. And yeah, that means it’s going to look and sound different than what you might expect from, say, a college essay or a glossy print ad. If you’ve got questions, good! Let’s break down a few that often come up for me when I’m talking to folks about copywriting for websites. Allow me to be brutally honest about why website copy is the way it is.

“Why is this copy repetitive?”

Because people skim. Repetition helps your key messages land. It’s not about treating your audience like idiots; it’s about understanding how humans behave online. Plus, not everyone is going to land on your site’s homepage. Some will enter via your Careers, About, Service, etc. pages. They may never navigate through all your content. By reinforcing crucial points in multiple places, you ensure that no matter where users enter, they understand your site’s purpose and what you want them to do.

“I want fewer words. Why do I need text on my site at all? Can’t images do the job?”

Sure, images are great at catching the eye, but words do the heavy lifting when it comes to clarity and persuasion. A stunning photo of your product might look amazing, but it doesn’t tell me why I should buy it from you and not your competitor. Words close the deal, guide the user, and give them reasons to trust you. A page with zero words is just a pretty picture gallery, and last I checked, most people need more than a nice photo to be motivated to open their wallets.

“Why aren’t these pages actually a page long?”

Because “long enough to fill a page” isn’t a smart metric. Web copy’s job is to be as long — or as brief — as it needs to be to inform, engage, and convert. Sometimes it’s two paragraphs. More often, it’s a handful of short sections broken up by headlines and images. What it usually isn’t is a giant text block that resembles one of the many essays I wrote about modern British literature in grad school. Online readers often bail when they see a wall of words (unlike Dr. Hutchings). Shorter, scannable sections are what keep them on your site.

“Why doesn’t this sound like me?”

Here’s a question in return: Have you told your copywriter who “you” are — your brand voice, your goals, your target audience? Good copywriters will ask questions to nail your tone. They aren’t mind readers. If the voice feels off, it may not be a sign that the process is broken; it could be a sign you may need to communicate more. Decide what you want your website to do for your business. Is it lead-generation? Brand-building? A digital storefront? Once that’s clear, your copywriter can adjust the tone to fit your style and audience.

“Isn’t this just fluff? Can’t we just say what we do in one sentence?”

If it were that simple, your site would be one sentence long. But your users need context, reassurance, and a sense of your brand’s personality. Strategic copy provides all that. It’s not fluff; it’s carefully chosen language that moves your audience from “maybe” to “yes.”

“My cousin said my homepage should read like a formal business proposal. Should it?”

Sorry, but your cousin’s wrong. Online readers want clarity, relatability, and quick access to the information they need. Stiff, overly formal language screams “boring” and drives people away. If your brand is playful, lean into it. If it’s authoritative, show that through confident, direct, brief, statements. Formal isn’t always professional; clear and engaging is.

“I’m afraid I’m going to hurt my copywriter’s feelings by saying I don’t love the copy.”

Your copywriter is a professional hired to help you get results. Constructive feedback isn’t just welcomed — it’s expected. If something’s off, say so. A good copywriter would rather you speak up than stay silent and hate the end result. Trust me, I can refine and adjust all day, but if I have to do a full-scale overhaul because you kept quiet until the very end, don’t be surprised if I don’t take future jobs from you.

“Why can’t I read my copy in a Word document first? Why review it within the design mockups?”

Because context matters. How your copy sits next to images, buttons, and navigation elements changes how it’s perceived. Reading it in a Word or Google Doc is like trying to judge a song just by scanning the sheet music — sure, you can see the notes, but you’re missing the full sound and feeling that come from the arrangement, tempo, and instruments. Reviewing your copy in actual design mockups is like hearing the full band play together, letting you experience the true tone of your website. It shows you how everything works in harmony. If you insist on reading your copy outside of its real-world context, you’re essentially handicapping yourself and creating a cycle of second-guessing and unnecessary revisions.

“Can’t I just have ChatGPT write my copy for me?”

Sure, you can ask ChatGPT or another AI tool to crank out some text, but that doesn’t mean it will magically resonate with your audience or, maybe most importantly, rank well. Google’s algorithms are becoming increasingly skilled at spotting content that’s purely AI-generated and lacking in human insight. Plus, AI can’t capture your brand voice or unique selling points without heavy oversight. If you’re not a writer by nature or trade, you probably won’t know how to prompt your AI tool to generate something that’s truly unique. Using AI to brainstorm ideas or draft an outline can be helpful — just make sure you refine, fact-check, and inject your personality. Otherwise, you’re handing the wheel over to a friendly robot that doesn’t know your business the way you do.

Web copy isn’t about filling a quota for words or creating a mini-novel. It’s also not about consolidating your entire business into two sentences. It’s about playing by the internet’s rules: brevity, clarity, authority, repetition where needed, and personality that resonates. When you stop fighting those rules, you get stronger results. That’s the whole point. If it feels weird at first, that’s okay. The web is a different beast, but your copywriter knows how to tame it.

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Stop Sabotaging Your Website Launch https://jannastevens.com/stop-sabotaging-your-website-launch/ Thu, 14 Nov 2024 14:58:49 +0000 https://jannastevens.com/?p=748 I’m Janna, your local perfectionist. Well, at least I used to be. (I still am in a lot of ways, but I’m working on it, okay?) In my day-to-day work on website strategies, I’ve learned that there are two major traps that can sabotage a successful website launch: getting stuck in perfectionism or rushing things

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I’m Janna, your local perfectionist. Well, at least I used to be. (I still am in a lot of ways, but I’m working on it, okay?) In my day-to-day work on website strategies, I’ve learned that there are two major traps that can sabotage a successful website launch: getting stuck in perfectionism or rushing things out the door.

Don’t get me wrong. I’m not suggesting you should launch a subpar site with watermarked placeholder images or Lorem Ipsum text. But here’s the thing: your website is a living entity. It’s going to grow (or at least, it should if it’s worth its salt). There’s no need to obsess over every detail or, on the flip side, speed through the process just to get it out there. Both extremes can cost you in the long run.

I know this struggle intimately because I’ve been there — I just launched an updated site for myself. My primary goal was shifting to a more user-friendly CMS, but I also needed to update and reorganize information about my classes and services. Of course, I found myself obsessing over every word, second-guessing image choices, and, well, doing the exact thing I warn my clients against: getting too caught up in the details. I also had to remind myself not to rush through final checks just to meet an arbitrary deadline.

The trick? Finding a balance. Your website should be a work in progress, not a “finished” product. Embracing that mindset lets you make thoughtful choices without getting bogged down by perfectionism or rushing things just to check them off your list.

Content First

When building a website, it’s easy to get hung up on visuals. But here’s the truth: content is king. While it’s tempting to perfect every pixel before launching, the real value comes from your content — the words, images, videos, and overall message. That’s what draws in visitors and keeps them coming back. You can always refine design elements later, but solid, authentic content is what truly makes a website work.

That said, don’t rush your content creation either. Thoughtful content takes time, so don’t fall into the trap of throwing a prompt into ChatGPT and copy-pasting the results. Instead, think about what makes your message unique, what speaks to your audience, and how your content can evolve over time. Launch with content that’s engaging and useful — and remember, it doesn’t have to be perfect from the get-go.

For example, on my own site, I chose to stick with a single page for my Writing & Consulting services instead of creating subpages for each service. It makes sense for where I am now, and I can always expand later. I’d recommend the same for my clients — launch with a solid foundation, then let your site grow and evolve.

Focus on Function, Not Just Looks

A beautiful website may grab attention, but a functional one keeps it. It’s easy to get lost in visual details only to forget that user experience matters even more. Clean navigation, fast load times, and easy-to-find information make a bigger impact on visitors than the perfect shade of blue. The best websites strike a balance between style and practicality.

When launching my own site, I had to remind myself that visuals alone weren’t the goal. What matters most is whether my site answers my audience’s questions and guides them to the right content.

The Rush to Regret

Equally dangerous is the rush to launch without thorough checks. In my experience, hitting “go live” too early often leads to regret. Skipping quality checks or launching right before a big event or deadline can mean missing crucial details and frustrating visitors. Broken links, slow loading times, and missing information aren’t just small oversights — they’re the kinds of issues that can drive visitors away and cost you valuable business.

A website is often your brand’s first impression, so make it a good one. Taking the time for a proper launch is worth the wait, even if you’re eager to go live.

Done Is the New Perfect

At some point, “done” is better than “perfect.” When I launched my own site, I reminded myself that a website is a starting point, not a finish line. Your website is a living entity, and you can always refine it over time. Prioritize functionality and solid content, launch confidently, and then make adjustments as you grow.

Ready, Set, Refine

So here’s the takeaway: don’t let perfection hold you back, but don’t let urgency lead to costly mistakes. Get your content in place, check your basics, and launch your site. Say it with me: “A website launch is the start of a foundation you can keep building on as you grow.”

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